Returns & Exchanges

At Cécred, we stand behind the quality of our hair care formulations and want you to be completely satisfied with your ritual. If you are not happy with your purchase, we offer a 30-day return window for most products in their original condition.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to begin the process.

• 2.
  Print Your Label

  Select the items you wish to return and download the prepaid shipping label provided via email.

• 3.
  Package Securely

  Place the items in their original packaging, attach the return label, and drop the parcel at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the return, your refund will be processed back to your original payment method within 7-10 business days.